REFUND and returns POLICY

At TopG, we aim to provide exceptional customer service while maintaining fairness and transparency. Please carefully review our Refund & Return Policy to ensure you understand the conditions and procedures before initiating a return or exchange.

Condition of Returns

Returns are accepted only if the item is in its original condition, unused, undamaged, and includes all original packaging, tags, and accessories. We reserve the right to decline returns if the item shows any signs of wear, damage, alteration, or does not meet the conditions outlined below.

Returns will not be accepted under the following circumstances:

  • The item shows any signs of wear, such as stains, creases, or discolouration.
  • The item has animal hair or any other debris on it.
  • Non-returnable tags have been removed.
  • The item has been altered, washed, or laundered.
  • The item is missing original packaging, tags, or accessories.
  • Returns are initiated more than 5 days after the item has been received.

Cryptocurrency Payments

Orders paid with cryptocurrency are non-refundable under any circumstances. This includes returns, exchanges, or cancellations.

Refunds & Store Credit

  • For the Original Purchaser:
    Refunds will be processed to the original payment method once we receive and inspect the returned item. The item must meet the required conditions of being unused and returned with all original packaging and tags.
  • For Gift Recipients:
    If you are the recipient of a gift and do not have access to the original payment method used for the purchase, we will offer store credit equal to the value of the returned item. This store credit can be redeemed for future purchases on our website, provided the returned item meets all return conditions.

Exchanges

We aim to accommodate exchanges promptly, ensuring a seamless experience for our customers. Exchanges will only be honoured in the following circumstances:

  • The wrong size was delivered.
  • An incorrect product was sent.
  • The item arrived damaged or defective.
  • The item was not sealed upon receipt.

How to Initiate a Return

To initiate a return, please contact our TopG Support Team at support@topg.com to request a Return Authorisation. This will ensure your request is escalated to the relevant department for swift processing.

To expedite your request, please include the following details in your email:

  • Order Number
  • Full Name
  • Brief Reason for the Return

Once our customer service team receives your request, they will coordinate with the relevant departments to inspect the returned item. After the process is complete, we will notify you of the outcome and advise whether a refund, store credit, or exchange will be provided.

Additional Notes

  • Original shipping charges are non-refundable.
  • The cost of return shipping will be the responsibility of the customer and will depend on your local postal service.

All non sales/promotional orders (See terms and conditions below) made between Nov 16th and December 5th 2025 will be subject to an extended returns policy. You will have up until 0000 on Jan 6th to make a return on any items purchased in this window. Other terms and conditons remain the same.

LACK FRIDAY Terms & Conditions

1. Limited-Time Promotion

  • Black Friday pricing is valid only during the promotional period displayed on the website.
  • Once the sale ends, prices return to normal, and we cannot retroactively apply discounts.

2. No Price Adjustments

  • Discounts cannot be applied to orders placed before or after the promotional period.
  • We do not offer partial refunds or price matches for items purchased before Black Friday.

3. All Sales Final on Discounted Items

To protect stock and ensure fairness:

  • Sale items are non-refundable and non-exchangeable, unless damaged, defective, or incorrect upon arrival.
  • This includes bundles, multi-packs, subscription discounts, and limited-edition items.

4. Subscription Discounts

  • Black Friday subscription discounts apply to the first charge only, unless otherwise stated.
  • Future subscription renewals revert to the standard subscription price.

5. Order Changes & Cancellations

  • Due to high order volume during Black Friday, orders cannot be edited, cancelled, or merged once placed.
  • Please double-check your basket before checking out.

6. Shipping & Delivery

  • Expect longer processing and delivery times during the Black Friday period.
  • We are not responsible for delays caused by couriers, customs, or external factors.

7. Damaged or Incorrect Items

If the item arrives damaged, defective, or incorrect:

  • You must notify us within 7 days of delivery.
  • Evidence (photos/video) must be provided.
  • Replacements or store credit will be issued where appropriate.

8. Stock Availability

  • All sale items are subject to availability.
  • Adding an item to your cart does not reserve it.
  • If an item sells out before checkout or is oversold, you will be refunded.

9. Exclusions

Some products may be excluded from Black Friday promotions, including:

  • Gift cards
  • Limited edition or signed items
  • Pre-order items

10. Fraud Prevention

We reserve the right to cancel any order flagged for fraud, unusual activity, or misuse of discount codes.

11. Bundles & Multi-Packs

  • Bundles may be pre-discounted and not eligible for additional promo codes.
  • Substitutions within bundles are not permitted.

12. By Purchasing, You Agree

By completing a purchase during our Black Friday promotion, you acknowledge and accept these Terms & Conditions.